Preparation is Key
Set a clear agenda: Outline the meeting's goals and topics in advance. Share it with the client so everyone's on the same page.
Test your tech: Ensure your camera, audio, and internet connection are working perfectly for a smooth call.
Clean and professional background: A tidy, uncluttered background creates a positive impression. Consider a virtual background if needed.
Elevate the Interaction
Start with a warm-up: Break the ice with small talk or ask about their day to build rapport.
Utilize screen sharing: Demonstrate ideas, provide visuals, or share presentations to enhance communication.
Incorporate visuals: Slides, images, or even short videos can break up the monotony and keep clients engaged.
Be interactive: Ask questions, solicit feedback, and encourage client participation to prevent the call from being one-sided.
Use whiteboard features: Zoom's whiteboard tools are great for brainstorming or quick visual explanations.
Professionalism Plus
Dress the part: Even at home, maintain a professional appearance.
Limit distractions: Close other tabs, silence notifications, and ensure a quiet environment.
Maintain eye contact: Look at the camera, not just the screen, to simulate in-person connection.
Take notes: Show attentiveness and ensure you capture action items or key points.
Extra Touches to Stand Out
Send a follow-up: Summarize the call with action items and next steps to show initiative.
Ask for feedback: See where you can improve for future calls – this demonstrates a commitment to growth.
Extra Tip: If you're using platforms like CoGig, that will make you sound more organised and a seasoned contracter adding to the trust.